SHIPPING POLICY
-Please allow for 3-5 days to process your order. (Holiday seasons may affect lead times.)
-We ship using USPS Standard Delivery. If you need your item sooner, please email us at contact@shikkuclay.com.
-Because our wares are fragile, we take painstaking care to wrap the items as best as we can. Although we try when we can to use eco-friendly packing material this is not always possible because we want to ensure that the wares get to you in one piece.
-Unfortunately, we are unable to mail to locations outside of the United States.
-For local customers, please contact me if you would like to pick up instead and we can make the appropriate arrangements.
​
​
​
RETURN POLICY
-We do not accept returns. However, if the order is broken during the delivery process, we are happy to give you a refund or replacement. Notification and a photo of the broken items must be received within 10 days of the receipt of goods.
-Replacement orders can only be fulfilled if the items are in stock. For replacement orders, the items must be returned to us with all shipping fees to be paid by buyer.
-Colors, sizes and shapes will vary from piece to piece, and no two pieces are exactly alike although for sets, care will be taken to create similar pieces. Variations in color and shape are natural and are to be celebrated as they are inherent to the art form. Some crazing is to be expected and is frequently caused by the glazing and firing processes. No returns due to the reasons listed above will be accepted.
PAYMENT METHOD
-We accept most major credit cards and Paypal.
-All purchases delivered within New York State are subject to state sales tax of 8.875%.
WHOLESALE INQUIRIES
For all wholesale requests, please contact us at contact@shikkuclay.com to receive access to the our wholesale page .
We welcome all kinds of collaborative opportunities.